Responsible Gambling – Clubhouse Casino

Our Commitment to Safe Play

Gambling is entertainment. For the vast majority of Australian players, it stays that way: a session of pokies after work, a live blackjack hand on the weekend, a fun way to unwind. But we know that for some people, gambling can stop being fun and start causing harm. Clubhouse Casino takes that reality seriously.

As an operator licensed under Curacao eGaming and run by DAMA N.V., we are required to provide responsible gambling tools to every member. We go beyond the minimum. Every account has access to deposit limits, session controls, cooling-off periods, and full self-exclusion, all available instantly from your dashboard without needing to contact support first.

This page explains those tools, how to use them, and where to find independent help if you or someone you know needs it.

Recognising Problem Gambling

Problem gambling does not always look the way people expect. It rarely starts with large losses. More often it begins gradually: spending a little more than planned, chasing a loss to "break even", thinking about gambling during unrelated parts of the day. Recognising the early signs is the most effective way to address them before they escalate.

Consider whether any of the following apply to you:

You spend more money or more time gambling than you originally intended
You find yourself chasing losses, betting more to recover what you have lost
Gambling is affecting your sleep, work, relationships, or finances
You feel irritable or anxious when you are not able to gamble
You have tried to cut back but found it difficult to stop
You are hiding your gambling activity from people close to you
You are borrowing money or selling belongings to fund gambling

If one or more of these resonates, it does not mean you have a serious problem, but it does mean it is worth taking action now. The tools below are a good starting point.

Account Controls Available to Every Player

All of the following tools are available in your Clubhouse Casino account dashboard under the Responsible Gambling section. Changes to limits take effect immediately. Increases to limits carry a mandatory 24-hour cooling period before they activate, giving you time to reconsider.

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Deposit Limits

Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, the system blocks further deposits automatically until the period resets. Reducing your limit takes effect immediately; increasing it requires a 24-hour waiting period.

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Session Time Limits

Set a maximum session duration. When the timer expires you will receive an alert and be prompted to log out. This helps you stay aware of how long you have been playing, particularly during longer evening sessions.

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Reality Checks

Enable periodic on-screen reminders that show how long you have been playing and how much you have wagered in the current session. Available at 15-minute, 30-minute, and 60-minute intervals.

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Cooling-Off Period

Temporarily suspend your account for a defined period: 24 hours, 7 days, or 30 days. During a cooling-off period you cannot log in, deposit, or place bets. Your account and balance are preserved and reactivate automatically when the period ends.

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Self-Exclusion

Close your account for a minimum of six months. Self-exclusion is a stronger, longer-term measure than a cooling-off period. Once activated, it cannot be reversed during the exclusion window. Any remaining balance is returned to you upon request.

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Loss Limits

Cap the total amount you can lose over a set period. Once your loss limit is reached, further gameplay is restricted until the period resets. A practical tool for players who want a hard financial ceiling on every session.

To activate any of these controls, log in to your account, navigate to the Responsible Gambling section of your dashboard, and select the tool you want to use. If you need assistance activating a tool, our support team will action your request immediately via live chat or email, 24 hours a day.

Protecting Minors

Clubhouse Casino is strictly for players aged 18 and over. We verify the age of every member before processing any withdrawal, and accounts found to belong to underage players are closed immediately with any funds returned.

If you share a device with younger family members, we strongly recommend taking the following steps to prevent accidental access:

Log out after every session rather than leaving your account open in a browser tab
Do not save your password in your browser's autofill if minors use the same device
Use parental control software to restrict access to gambling sites on shared devices
Keep your login credentials private and change your password if you believe it has been compromised

Third-party parental control tools such as Net Nanny, Qustodio, and Gamban can block access to gambling websites across all browsers and apps on a device. These tools are available for Windows, macOS, iOS, and Android.

Independent Support Services in Australia

If you feel that gambling is becoming a problem, speaking to someone outside the casino environment can make a real difference. The following organisations provide free, confidential support to Australian players and their families:

Organisation	Contact	Availability
Gambling Help Online	gamblinghelponline.org.au	24/7
Gambling Help Hotline	1800 858 858	24/7
Lifeline Australia	13 11 14	24/7
Beyond Blue	1300 22 4636	24/7
Gamblers Anonymous Australia	www.gamblersanonymous.org.au	In-person groups

Gambling Help Online is the primary government-funded resource for Australians affected by gambling harm. Their website offers a live chat service, phone counselling, and a self-assessment tool you can complete anonymously. All services are free of charge and completely confidential.

If you are in immediate distress, Lifeline (13 11 14) and Beyond Blue (1300 22 4636) both provide crisis support around the clock and can connect you with a counsellor who understands gambling-related mental health challenges.

Reaching out is not an admission of failure. It is the most practical step you can take.

Responsible Gambling at Clubhouse Casino